FAQ
Welcome to our FAQ page! Here, you'll find answers to the most common questions about shopping with us. If you don't see your question listed, feel free to contact our customer support team—we're here to help!
Orders and Payment
Q: How do I place an order?
A: Simply browse our collection, add your favorite items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your order.
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment methods as displayed at checkout.
Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or canceled within 24 hours after placement. Contact us as soon as possible to make changes.
Shipping and Delivery
Q: What are your shipping options?
A: We offer standard shipping. Estimated delivery times may vary.
Q: Do you offer international shipping?
A: No, we only offer U.S. shipping.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email. Use it to monitor your shipment’s progress.
Returns and Refunds
Q: What is your return policy?
A: We accept returns within 30 of delivery for unused and undamaged items. Visit our Returns page for detailed instructions.
Q: How do I request a refund?
A: To request a refund, initiate a return through our website or contact our support team. Refunds are processed once we receive and inspect the returned item.
Products and Availability
Q: Are your products sustainably sourced?
A: Yes, we prioritize eco-friendly and sustainable materials for many of our products. Specific details are available on individual product pages.
Q: What if an item I want is out of stock?
A: You can sign up for notifications on the product page, and we’ll alert you as soon as it’s back in stock.
Customer Support
Q: How can I contact customer support?
A: You can reach us via email at support@curbsidematters.com.
Q: What are your customer service hours?
A: Our support team is available Monday - Sunday from 8 am - 5 pm CST.
Promotions and Discounts
Q: Do you offer discounts or promo codes?
A: Yes, we frequently offer promotions. Sign up for our newsletter or follow us on social media to stay updated.
Q: Can I apply multiple promo codes to a single order?
A: Only one promo code can be applied per order unless stated otherwise.
Still have questions? Don’t hesitate to reach out—we’re always happy to help!